About Us Deriv

Our Company Foundation in Indonesia

Deriv operates as a full-service trading platform catering to Indonesian traders. We provide access to both forex and CFD trading with advanced analytical tools. Our platform supports currency pairs, commodities, indices, and synthetic instruments. We ensure localized service with customer support aligned to Indonesian time zones and accept deposits in Indonesian Rupiah. Execution speeds average 0.13 seconds, with spreads starting from 0.6 pips on major forex pairs.

Our platform infrastructure includes servers in Singapore for fast connectivity. Indonesian traders can use our web platform or mobile apps with full functionality. We maintain compliance with local financial regulations and ensure client fund safety through segregation and insurance.

• Access to multiple asset classes including forex and CFDs
• Competitive spreads and high leverage options
• Localized deposit and withdrawal methods
• 24/7 Indonesian language customer support
• Real-time data and fast execution speeds

We continuously upgrade our services to meet Indonesian market demands and provide stable, secure trading environments.

Trading Services We Offer

Our company provides comprehensive forex trading with more than 40 currency pairs. Leverage up to 1:1000 is available for professional traders. CFD instruments include indices, commodities, and cryptocurrencies, including synthetic indices unique to Deriv. Indonesian traders benefit from fractional trading starting at 0.01 lots, allowing flexible position sizes.

Forex Market Access

Traders can access all major forex sessions with real-time quotes from multiple liquidity providers. Our platform supports market, limit, stop, and trailing stop orders. Economic calendar tools and sentiment indicators are integrated for informed trading decisions.

CFD Trading Instruments

We provide a variety of CFDs including:

• Global indices: S&P 500, Nikkei 225, FTSE 100
• Precious metals: gold, silver, platinum
• Energy commodities: crude oil, natural gas
• Agricultural products: wheat, corn, soybeans
• Cryptocurrency pairs: Bitcoin, Ethereum, Litecoin

Our synthetic indices operate 24/7 using cryptographically secure random number generation, offering consistent trading opportunities.

Technology Platform Features

We deploy an HTML5-based platform allowing seamless use across desktops and mobile devices without downloads. Mobile apps require iOS 12.0+ or Android 8.0+. Our infrastructure supports over 100,000 price updates per second ensuring live market data. Risk management features include negative balance protection and margin call alerts.

Trading Interface Components

The interface allows up to 16 chart windows on desktop and 4 on mobile. Traders can use over 80 technical indicators and drawing tools. One-click trading buttons simplify order execution with pre-set stop-loss and take-profit configurations. Position sizing and margin calculators assist with risk control.

Security Implementation

All connections use 256-bit SSL encryption. Two-factor authentication options include SMS, authenticator apps, and hardware keys. Client funds are held in segregated accounts, separate from operational capital. Cryptocurrency assets are stored in cold wallets with insurance coverage.

Account Types and Requirements

We offer demo accounts with unlimited virtual funds. Real accounts start with a $5 minimum deposit and support IDR, USD, and EUR currencies. Professional accounts provide higher leverage and reduced margin requirements. Verification requires valid Indonesian government ID, proof of address, and income documents.

Registration Process Steps

Follow these steps to open an account:

• Fill in personal details on the online form
• Select preferred account currency
• Confirm email through the verification link
• Upload required identification documents
• Make the initial deposit via supported methods
• Receive account activation upon successful review

Verification generally completes within 24 hours for Indonesian clients. Accepted IDs include KTP, passports, and driver’s licenses.

Payment Methods and Processing

Indonesian traders can deposit and withdraw funds using local bank transfers, e-wallets, credit cards, and cryptocurrencies. Local bank transfers clear within 1-3 business days without fees. Electronic wallets offer instant processing while crypto transactions depend on blockchain confirmations.

Deposit Processing Times

Processing times vary by method:

• Local bank transfer: 1-3 business days
• Credit/debit card: Instant to 1 hour
• E-wallets: Instant
• Cryptocurrency: 15-60 minutes
• International wire transfer: 3-5 business days

Withdrawal requests follow similar timelines, with compliance checks ensuring secure fund transfers.

Customer Support Services

Our customer service operates 24/7, offering support via live chat, email, and phone. Indonesian-speaking representatives are available during GMT+7 business hours. Average response times are under 2 minutes for live chat and 4 hours for email. We also provide platform tutorials and trading assistance.

Educational Resources Available

We provide educational materials covering:

• Basics of forex and CFD trading
• Platform navigation and tools
• Risk management techniques
• Technical and fundamental analysis
• Interpretation of economic indicators

These resources include interactive webinars, downloadable PDFs, and video tutorials tailored for Indonesian traders.

Technical Support Coverage

Technical support assists with platform setup, API integration, connectivity issues, and mobile app troubleshooting. Our knowledge base offers detailed articles addressing frequent technical questions.

Regulatory Compliance and Licensing

Deriv holds multiple financial licenses to ensure compliance across jurisdictions. Our Indonesian operations conform with local regulations and enforce KYC and AML policies. Client funds are secured through segregation and insurance. We perform regular audits and provide transparent reporting.

Risk Management Protocols

Risk controls include real-time position monitoring, automated margin calls, and negative balance protection. Exposure limits reduce potential losses. Circuit breakers activate during extreme volatility to protect traders and the platform.

Market Analysis and Research

We offer daily, weekly, and monthly market reports focusing on assets favored by Indonesian traders. Our research covers technical and fundamental analysis, with real-time alerts and customizable market scans. The economic calendar highlights key events impacting Asian and global markets.

Daily Market Updates

Market updates are released at 06:00, 12:00, and 18:00 GMT+7 to fit the Indonesian trading schedule. Updates include:

• Asian market opening summaries
• European session previews
• US market outlooks
• Commodity price changes
• Key currency pair technical levels

These reports are available via email, platform notifications, and mobile alerts, supporting informed trading decisions.

The about us details reflect our dedication to providing specialized services for Indonesia’s trading community. We continuously enhance platform features, trading products, and support to meet evolving market needs.